How Does It Work?

Our concept is unique, as far as we can gather anyway.

Having all been through tough times, it was apparent that seeking help with ease from readily available services was not as easy as it sounds. It takes courage, confidence, and knowhow to take those steps and that is of course if you know where to turn.

So that is where we come in –

We continually recruit volunteers that we call “Mates” these are people who have ALL been through their own unique situations, people who have managed to navigate and seek the help they have needed to get their lives back on track.

When you reach out to us and tell us what you are going through we will then match you up with one of our “Mates” who will make contact and spend time to meet up or talk over the phone to allow a non-judgemental conversation, but full of understanding and information of what they did to pull themselves out of their situation.

They will be there to guide and support you and help to change your life for the better.

What others say...

“I contacted Best Mates after struggling following a marriage break up due to DV. I was matched with Hollie due to her personal understanding of some of the issues I needed support with. Immediately I felt at ease, like I was talking with a friend, she gave me some ideas of coping strategies that have worked for her, as well as a non judgmental person who I can contact and ‘rant’ too if needed. Since speaking with Hollie i feel a huge sense of relief knowing that what I’m feeling is normal.”

Thanks again, BM x


We know that simply meeting a “Mate” wont always fix the issues and finding the services to make an impact is very hard and can be overwhelming, so as a charity we also partner with local services that we recognise and have also spoken to making sure that their standards and approach match with intentions and goals at Best Mates. The difference between speaking to us and a loved one is that you wont get the standard “family response”.

So should you require further help, we can signpost you in the right direction but also help towards any treatment if its required.

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